Troubleshooting
Open in AI
Page does not load
Section titled “Page does not load”Reload the page and check your internet connection. If the problem persists, sign out and sign in again.
Cards are missing
Section titled “Cards are missing”Check whether you are in the right folder and whether a filter is active. Search finds cards regardless of the current folder.
Progress looks wrong
Section titled “Progress looks wrong”Progress is updated after every rating. Reload the page to see the current state.
Something else does not work
Section titled “Something else does not work”Describe the problem as precisely as you can and name the page where it occurs. The support feature in the app sends your details to us directly.