Support
Open in AI
If you get stuck or want to tell us something, open support via Help in the account menu. There you pick what your message is about and are guided through the details we need.
When to use support
Section titled “When to use support”Use support when you have feedback about the app, want to report a problem or suggest an improvement. For how-to questions, a look at the other help pages is worthwhile first – for example Troubleshooting and FAQ.
Categories
Section titled “Categories”- Share feedback – tell us about your experience with the app.
- Report a bug – help us reproduce a problem.
- Suggest an idea – describe a useful improvement.
Giving feedback
Section titled “Giving feedback”For feedback you rate the app overall and how helpful it is for studying – each from 1 to 5 – and write down your experience, ideally with a concrete example.
Reporting a problem
Section titled “Reporting a problem”Describe the bug in a short sentence, name the steps that let us reproduce it and what you would have expected instead. The more precise the steps, the faster we find the cause.
Suggesting an improvement
Section titled “Suggesting an improvement”Describe your idea and what you would use it for. If we implement your idea, we may credit you as the source on request – using only your first name and the initial of your last name.
What is sent automatically
Section titled “What is sent automatically”Technical details are attached to your message: the current page as well as browser, operating system, language and screen size. Please do not include passwords or sensitive personal data in your message.
After submitting
Section titled “After submitting”After sending you receive a ticket number that identifies your message clearly. Your message is reviewed; you can send further messages right afterwards.